IT support · Quebec businesses

Stop losing hours to IT problems.

A support team that answers quickly, fixes the root cause and speaks your language — English or French. Your people work, you run the business.

Response times written into the agreement · no commitment
Technicien au casque devant son écran dans un bureau ouvert
What's included Agreed response times Remote and on-site support Endpoint monitoring Bilingual team
The real problem

Who actually fixes IT problems at your company?

In most small businesses, the answer is whoever is most resourceful in the office. It isn't their job, and every incident steals time from the work they were hired to do.

01

Nobody truly owns it

Every problem turns into a search for whoever might know, and everyone loses time.

02

People wait for hours

One blocked employee is a full day of output gone.

03

The same issues return

Quick fixes pile up, root causes never get addressed.

04

Nothing is documented

Passwords, licences and contracts live in someone's head.

What it actually costs

Poor support costs more than good support

The bill never appears in your financial statements — but you pay it every week.

Lost productivity

Every interruption breaks focus and pushes deliverables back.

Frustrated employees

Fighting with your tools is one of the most demoralizing parts of a workday.

Accumulating risk

Without monitoring and updates, a small issue becomes a real outage.

With structured support, incidents become rare and predictable.

Our solution

Your IT team, without the hiring

We become the single point of contact for anything IT-related — and we prevent problems instead of chasing them.

Immediate help for your people

One number, one email: someone answers, owns the ticket and follows through.

Helpdesk · Remote support · On-site support

Monitoring and maintenance

Workstations and servers monitored, updates applied — issues resolved before they block anyone.

Monitoring · Maintenance · Endpoints

Accounts and access

Onboarding, departures and role changes handled quickly, with no security gaps left behind.

Microsoft 365 · Users · Licences

Documentation and reporting

Your environment documented, with a clear picture of incidents and trends.

Documentation · Reporting · IT administration
What you gain

Your people work, you breathe

We measure our work by the interruptions you no longer experience.

Fewer interruptions

Incident volume drops month over month.

Fast answers

Nobody sits blocked without an update.

Predictable cost

A clear monthly amount, no surprises.

No more in-house fixer

Your staff focus on their actual jobs.

An up-to-date environment

Patches and backups handled for you.

Peace of mind

Someone is watching, even when you aren't.

Why BlackIP 360

A local partner, not an anonymous call centre

We're based in Terrebonne and serve businesses across Greater Montreal. When someone needs to be on site, we come.

Book a discovery call (30 min)
Local presence
Terrebonne, Lanaudière, Laval, Montreal — a team that can come to you.
Defined response times
Written into the agreement, not promised verbally.
Truly bilingual
Support and documentation in English and French.
A 360° view
Support, infrastructure, cloud and Microsoft under one roof.
How it works

Getting started, in four steps

From the discovery call to daily support, with no grey zones.

01

Discovery call

30 minutes to understand your reality, your pain points and your priorities.

02

Environment review

We document what you have and flag the immediate risks.

03

Onboarding

We set up monitoring, stabilize what breaks and explain the process to your team.

04

Support and improvement

Day-to-day support, regular reviews and planned improvements.

Our commitments

Clear commitments, from day one

No forced dependency: a written scope, defined response times and full transparency.

Scope and cost defined up front
You know what's included before we start.
A single point of contact
Someone who knows your environment end to end.
Documentation you own
Your access, your configurations, your documentation.
FAQ

Your questions, answered

Response times are written into the agreement and vary by severity: an outage that stops the business isn't treated like a printing question. We agree on them with you before starting.

Let's talk about your IT support

30 minutes to understand where you're losing time and tell you exactly how we would take things over.

30 minutes · no commitment · an expert, not a salesperson