Is support remote or on site?

Both. Most requests are resolved remotely, which is faster. When someone needs to be there, we travel across Greater Montreal.

Which areas do you serve around Montreal?

Our office is in Terrebonne, on Montreal's North Shore. We work on site across Greater Montreal: Montreal, Laval, Terrebonne and Lanaudière. Anywhere else in Quebec, we serve businesses remotely for everything that doesn't require someone on site.

How much does IT support cost for a small business?

It depends on the number of users and how much of your IT we take on. After a first conversation, we propose a clear monthly amount, so invoices don't come as a surprise.

Do we have to replace our equipment?

No. We start with what you have, stabilize it, then plan replacements at the right time and within your budget.

Do we still need someone in-house?

If you have an IT person, we complement them: we take the repetitive work and back them up on projects. If you don't, we play that role for you.

What's the difference between IT support and managed IT?

IT support looks after your people and their work environment day to day: requests, workstation and server upkeep, accounts and access. Managed IT goes further: we take responsibility for your whole IT environment (network, backups, system security, vendors) and for planning it.

IT support · Greater Montreal SMBs

IT support for Montreal SMBs: stop losing hours to IT problems.

A support team that takes ownership of every request and fixes the root cause, in English or in French. Nobody in the office has to play IT fixer anymore, and you can get back to running the business.

Book a discovery call (30 min) See how it works

Support terms agreed in writing · no commitment

Technicien au casque devant son écran dans un bureau ouvert

Included in our support Requests prioritized by impact Remote and on-site support Workstation monitoring Bilingual team

The problem

Who fixes the IT problems at your company?

In many small businesses, the answer is whoever is most resourceful in the office. It isn't their job, and every incident takes time away from the work they were hired to do.

Nobody owns it

Every problem turns into a search for whoever might know, and everyone loses time.

People wait for hours

One blocked employee means hours of lost work, often without anyone noticing.

The same issues come back

Quick fixes pile up and the root cause never gets addressed.

Nothing is written down

Passwords, licences and contracts live in someone's head.

What it costs you

Poor support costs more than good support

It never shows up as a line in your financial statements, yet you pay for it every week.

Lost productivity

Every interruption breaks focus and pushes deliverables back.

Frustrated employees

Fighting with your own tools wears down the whole team's patience.

Risks that build up

Without monitoring and updates, a small issue grows into an outage that stops work.

With structured support, incidents become fewer and easier to plan around.

Our solution

Your IT team, without the hiring

We become your single point of contact for anything IT-related, and we try to head off problems before they reach your people.

One contact for your people

One number, one email: someone answers, opens a ticket and follows it through.

Help desk · Remote support · On-site support

Monitoring and maintenance

Workstations and servers monitored, updates applied: we fix things before they block anyone.

Monitoring · Maintenance · Workstations

Accounts and access

Arrivals, departures and role changes: access is updated each time, so no old account is left open.

Microsoft 365 · Users · Licences

Documentation and follow-up

We document your environment and give you a clear picture of incidents and trends.

Documentation · Reporting · IT administration

Day to day

How your requests are handled

Every request, by phone or email, opens a ticket that is followed until it is resolved. The order depends on the impact on your operations, not on the order of arrival.

Operations stopped

The server, the network or a system the whole business depends on is down. It is handled first.

Urgent

One person or one team can no longer work: a dead workstation, a blocked account, email that will not send.

Routine request

What gets in the way without blocking: a printer, software to install, access to add, a new hire to prepare.

Why BlackIP 360

A local team, close to your office

We're based in Terrebonne and serve businesses across Greater Montreal. When someone needs to be on site, we come.

Book a discovery call (30 min)

Local presence

Terrebonne, Lanaudière, Laval and Greater Montreal: a team that can come to your office.

Support terms in writing

Service terms are written down and agreed with you before we start.

A bilingual team

You deal with people who know your setup, in English or in French.

Everything under one roof

Support, infrastructure, cloud and Microsoft are handled by the same team.

How it works

Getting started, in four steps

We start with a discovery call and end up handling your day-to-day support.

Discovery call

30 minutes to understand your situation, your pain points and your priorities.

Current-state review

We document your environment and flag the most pressing risks.

Onboarding

We set up monitoring, stabilize what keeps breaking and explain how it works to your team.

Support and improvement

Day-to-day support, regular check-ins and planned improvements.

Our commitments

What you can count on from day one

Everything is written down before we start, and nothing ties you to us beyond the agreement.

Scope and cost defined up front

You know what is included, and what is not, before we start.

One point of contact

Someone who knows your whole environment.

Documentation you own

Your access, your configurations, your documentation: they stay yours.

FAQ

Your questions, answered

Response times are written into the agreement and depend on severity: an outage that stops the business isn't handled like a printing question. We agree on them with you before we start.