• Perform deployment and implementations as per the
  • Project Charter defined for the mandate
  • Perform intermediate-to-advanced break-fix services on servers (Level -2 incidents) Perform intermediate-to-advanced implementation and support services on entry-level NAS / SAN, data back-up and restore (Level -3 incidents)
  • Perform intermediate-to-advanced Install, Move, Add, Change and Decommission (MACD) activities
  • Perform advanced desk side support services installing and troubleshooting hardware, software and network related issues
  • Perform intermediate-to-advanced LAN and internetworking activity
  • Identify opportunities for technology sales and post-implementation services and forward these to the Sales team
  • Be available to assist, educate and share experiences with other MicroAge technical personnel
  • Interface effectively with the Client during any form interaction and maintain the highest degree of customer satisfaction
  • Provide detailed updates for the MicroAge Call Center (start/end times, travel, work performed details) as per the timelines established
  • Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
  • Have thorough understanding of the MicroAge Technology and Services Portfolio, and maintain an in-depth understanding of Client operations and business needs to assist the Sales and Contractual teams in identifying new opportunities for additional services
  • Stay abreast of new technologies, participate in MicroAge sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management Adhere to the procedures and escalation processes as defined by Management